PILA

Return and Cancellation
At Verona, our main aim is turning your spaces into a place that you love. And your satisfaction.

Return Windows:

• 3 Days: For products in their original condition.
• 10 Days: For items with manufacturer defects.

General Return Conditions:

• Returns or exchanges of standard items must occur within 3 days of receiving the order. This does not apply to customized furniture items (specific dimensions, fabrics, or wood variations).
• You can cancel/exchange your customized item without any fees up to 1 week after the order placement. By day 10, there is a penalty. After 15 days, there is no cancellation or exchange.
• Items must be in new condition, unaltered, and free from customer damage. All accessories must be in original packaging.
• The original invoice, along with any accessories, promotional gifts, and warranty cards, must be included with the return.
• Returned products will be examined within 5 working days by our Quality Department to ensure compliance with our policy. Refunds will be processed with shipping costs deducted within 14 working days via bank transfer or payment cards.
• Shipping fees will be deducted from the refund amount.

Non-Returnable Items:

• Damage is due to misuse or normal wear and tear.
• The product has been used, altered, or assembled.
• A different color or size is requested (exchanges are not available; return and repurchase is required).
• The item is customized (specific dimensions, fabrics, or wood variations).
• Sale or promotion product.

Furniture Cancel/Return Policy

• You have 7 days from the date of your furniture order to cancel or change your order (style, color, or dimensions) for a full refund.
• Changes cannot be made after 10 days from the order date.
• Orders cannot be canceled after 15 days from the order date; otherwise, full payment is required.
• Furniture is eligible for return or replacement only in cases of manufacturing defects and is received in the form of store credit.
• Written notice for cancellations or refunds must be sent to our official email at Info@veronaineriors.com within 24 hours of order placement or delivery (as applicable). Failure to provide timely written notice will result in the forfeiture of any right to a refund or cancellation.