Shipping Policy

 

Thank you for visiting and shopping with Verona. We’re dedicated to ensuring your shopping experience is seamless, from selecting products to receiving them at your doorstep. Please review our shipping policy below to understand how we handle deliveries.

Following are the terms and conditions that constitute our Shipping Policy.

Not sure about the product, no worries? 

• At Verona, our goal is your satisfaction and happiness. 

• If you are not happy with your order, please contact our Customer Satisfaction via email, info@veronainteriors.com, or call us at +201091333967
• Be sure we are working as fast as we can to fulfill your order. You will receive an order confirmation PSS production specification sheet
• There may be a 5% - 10% difference from the render or 3D design in the PSS to the delivered product.
• Shipping duration may take up to 45 business days depending on product size and availability.
• We will help you to find a convenient option, whether you want to cancel or exchange your not-yet-manufactured order. 

*This policy is not applied to our customized products or assembled furniture 

• You can cancel/exchange your customized item without any fees up to 1 week after the order placement. By day 10, there is a penalty depending on product. And unfortunately, after 15 Days there is no cancellation nor exchange. 
• All phone calls with our team will be recorded for quality service assurance 

We customize, be prepared 

We care about your home too, so please help us by preparing your product for delivery. 

Here are some reminders to prepare your home properly in advance to assure that the delivery process goes smoothly, please make sure to inform our team of all the required details beforehand to make everything ready and perfect for your delivery. 

1. Double-check your measurements 
2. Clean the desired location of your new items and remove your old ones 
3. Make sure the paths are completely clear from any obstacles to prevent any damages 
4. Secure your children and pets, so they don’t get in the way and accidentally get hurt. 
5.  Please note that we are not responsible for moving any of your old furniture. 
6. We are not responsible for unpackaging your product unless it needs assembly 
7. We take pride in providing accurate and comprehensive product descriptions, including dimensions, materials, and finishes, on our website. We encourage you to review these details carefully and reach out to us if you have any questions before making a purchase. 
8. Please note that natural variations in materials may result in slight differences in color, texture, or appearance, such as marble wood veneer colour and texture ETC.. which are not eligible for return or refund.

We Deliver

• Once your items are ready, our team will contact you directly to schedule your delivery appointment. 
• Our delivery team is only responsible for lifting the items to the third floor. 
• Unfortunately, they will not be responsible if the stairs lobby is smaller than the requested items. 
• All orders are subject to product availability. If an item in your order is unavailable, we will ship you the available piece on your order. When that item becomes available, we will ship you the rest of your order.
• Additional shipping fees may apply depending on your location and the size of your order. 
• Estimated delivery shown on website is on Cairo Orders. our team will call/text you a day before shipping day, to check your availability.
• We always try to provide a high-quality delivery service so kindly, expect delivery in a 3 hours’ time frame.
• Assembly team and delivery team might book separate visits depending on location and work load so we appreciate your support.
•  Upon delivery, the client must issue a Goods Received Note (GRN) to confirm that the delivered items match the specifications and quantities ordered.

Change in plans? Its Okay 

• You can change your delivery date up to 48 hrs before your delivery appointment.
• You can also request an extended storage duration.  
• We charge weekly storage fees with a fixed rate of 3% from the total order value, with a maximum of 6 months. 
• The storage fees are applied to any item that exceeds 10 days from the order-ready date. To reserve the order for you, you have to finalize the order payment within this grace period.  
• If you have any inquiries, all you have to do is to contact our Customer Satisfaction via email, info@veronainteriors.com, or call us at +201091333967 We will help you to find a convenient option. 

Order has arrived 

• Our team will call you before they head to your location. If you didn't answer within 30 mins, your delivery will be rescheduled to the nearest free slot. 
• We take great care to pack the items so that they will arrive safely. Please inspect your items immediately upon delivery. Make sure that all the products are in good condition and assembled perfectly.
• Immediately report any issue that you have observed by reaching out to our Customer Satisfaction via email, info@veronainteriors.com, or call us at +201091333967
• Please inspect the product upon delivery and may return it to the courier if it does not meet their expectations.

GOODS

•  The pricing as stated in the quotation, or as otherwise communicated by the Company, is based on the costs prevailing at the time in respect of the Goods and/or Services. Should there be any increase in costs due to specific requirements or changes requested by the Client, such additional costs shall be borne by the Client.
• In instances where there is a material increase in costs to the Company, the Company reserves the right, at its sole discretion, to pass these increased costs onto the Client by adjusting the price accordingly.
• Notwithstanding the above, for orders where a 75% down payment has been made, prices will remain fixed and will not be subject to change. In cases where the down payment is less than 75%, any significant increase in material costs—amounting to more than 10% of the initial quoted price—may result in an adjusted price, with the additional costs being applied to the balance due.

Payment 

 Unless otherwise specified in the quotation, a deposit of 75% of the estimated total price is payable upon placement of the order and the remaining 25% before shipment. The balance of the actual price is payable 3 days prior to delivery of the goods supplied.

• The upfront payment is non-refundable due to the custom nature of our products tailored to the client's specific requirements and personal needs
• If payment of the Price or any part of it is not made by the delivery date, the Company shall store the products until settling the outstanding amount.

• For non-COD orders, full payment must be made 72 hours before delivery to receive the order on the original delivery date.

Furnishing & decorating a space is exciting but knowing where to start and how to navigate can sometimes seem challenging. We created Verona to create and inspire you with our furnishing & decoration services allowing us to provide a convenient journey, all online. Whether you want to be fully involved or need a professional designer to take over, our process is about finding the right mix of products to bring your style to life.

Return and Cancelation

At Verona our main aim is turning your spaces into a place that you love. And your satisfaction.

Return Windows:

• 3 Days: For products in their original condition.
• 10 Days: For items with manufacturer defects.

General Return Conditions:

• Returns or exchanges of standard items must occur within 3 days of receiving the order. This does not apply to customized furniture items (specific dimensions, fabrics, or wood variations).
• You can cancel/exchange your customized item without any fees up to 1 week after the order placement. By day 10, there is a penalty. And unfortunately, after 15 days there is no cancellation nor exchange. 
• Items must be in new condition, unaltered, and free from customer damage. All accessories must be in original packaging.
• The original invoice, along with any accessories, promotional gifts, and warranty cards, must be included with the return.
• Returned products will be examined within 5 working days by our Quality Department to ensure compliance with our policy. Refunds will be processed with shipping costs deducted within 14 working days via bank transfer or payment cards.
• Shipping fees will be deducted from the refund amount.

Non-Returnable Items:

Items cannot be returned if:

• Damage is due to misuse or normal wear and tear.
• The product has been used, altered, or assembled.
• A different color or size is requested (exchanges are not available; return and repurchase is required).
• The item is customized (specific dimensions, fabrics, or wood variations).
• Sale or promotion product.

Furniture Cancel/Return Policy

• You have 7 days from the date of your furniture order to cancel or change your order (style, color, or dimensions) for a full refund.
• Changes cannot be made after 10 days from the order date.
• Order cannot be canceled after 15 days from the order date otherwise full payment is required.
• Furniture is eligible for return or replacement only in cases of manufacturing defects and is received inform of store credit.
• Written notice for cancellations or refunds must be sent to our official email at Info@veronaineriors.com  within 24 hours of order placement or delivery (as applicable). Failure to provide timely written notice will result in the forfeiture of any right to a refund or cancellation.

REFUND POLICY

Want a refund 

• At Verona, we are always committed to provide you with truly exceptional furniture and service that will become a cherished part of your place. We offer a full money-back guarantee for all purchases made on our website given that they comply with all terms and condition mentioned.

• All sales are final, and orders are non-refundable.

• In case you faced any manufacture defects, the order must be reported and resolved within 15 days from the date of delivery.
• If you have any inquiries, please do not hesitate to contact our Customer Satisfaction via email, info@veronainteriors.com, or call us at +201091333967
• In case of paying with credit/debit cards, valu,souhoula sympl, 3% will be deducted from whole amount and you will get the transfer back in 14 business days.
• In case of applying for a refund after leaving destination, same shipping fees will be applied to pick up the order.
• No returns/refunds for customized orders.
• After the 5-day period you will no longer be eligible and won't be able to receive a full refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits your needs. 
• Customers are entitled to cancel the order with no charges if the cancellation request is made within 5 days from the order confirmation, otherwise all cancellation requests made after that will be charged a penalty of 25% from the payment or in correspondence with product value.
• All eligible refund requests are made wirelessly (Bank Transaction, Card Refund, and/or any other wireless method used by Verona at the time of the request. Refund requests are never made in cash even if the payment was originally processed in cash.
• The Duration of the refund Transaction may vary from one method to another; however, the usual duration is around 14 working days or within 14 working days, if possible, Verona shall not be accountable for any delay, caused by external factors such as, and not limited to (i.e., bank policies) once the proof of the refund transaction is sent to the customer. 

If you have any additional questions or would like to request a refund, feel free to contact us.

Via email info@veronainteriors.com, or call us at +201091333967

  

Warranty & Conditions

We offer a 3 years warranty on all our products against manufacturing defects and production faults. Several exclusions apply to the warranty terms. For this, please see the warranty exclusions below.

Limitations & Exclusions

Our warranty does not cover:

• Normal and natural wear and tear
• Damage caused by improper and excessive use and abuse
• Improper assembly by unqualified persons
• Damage from non-normal use of furniture (example: sitting/standing on a table)
• Improper handling and moving of furniture
• Exposure of product to undesired heat, moisture, liquids, and cleaning products
• Environmental influences (example: dryness and humidity)
• Color fading and physical deterioration caused by exposure to sunlight, artificial UV sources, or water cleaning
• Accidental damages and stains (example: pets, heat sources, ink, beverages, food, cosmetics, other household stains)
• Unauthorized attempts to clean, repair or modify product
• Specific characteristics of product and material that are not covered by the warranty

Verona reserves the right of final decision in case of any disputes.

 

You have a Claim

You can either contact our Customer Satisfaction via email, Via email info@veronainteriors.com, or call us at +201091333967. We will handle everything for you.

As a first step, we will arrange a pick up for the item from your place to be inspected carefully at our warehouse. Within 3 working days, our team will inform you of the exact status, possible causes, solution, fees (if any) transportation fees may be applied, and expected repairing/replacing duration. In case you rejected, we will return the item back to you. Please note that other problems may arise when solving the main issue.

For more information, please contact our Customer Satisfaction via email, Via email info@veronainteriors.com, or call us at +201091333967

 Product and customizations 

Customized products require an amount of 75% down payment and as order confirmation

1. Customers are entitled to make modifications to their order/items purchased, within a time frame of 7 days from the order confirmation date and time. Otherwise, modifications made after day 10 will be charged a penalty depending on the item purchased, modification request, and production progress. Modification charges will be decided by Verona according to the product and each case individually.

• Duration of Production

1. The average duration of production is from 4 to 6 weeks, from the order confirmation date. However, production duration may exceed the 6 weeks period, due to several non-exclusive reasons such as (Lack of Raw material in the Egyptian market, factory production queue, Quality control recommendations, and/or any other external factor, that may delay the production).
2. Requested samples will halt the production time frame calculation until confirmed.

• Storage

1. Verona charges an extra L.E. 500 per item / per week if customers postpone the delivery for more than 7 weekdays.

• Measurements & sizes

1. When ordering a product that requires precise room/space measurements, such as and not limited to Kitchen units, wardrobes, drawer units, etc.… Customers may request from Verona to take all necessary measurements against an extra charge of L.E. 1000 for each visit as requested by customer. 
2. However, measurements and sizes, submitted by customers, are the customer’s responsibility only, and any modification or procedures that may require extra charges due to discrepancies in measurements & sizes submitted by the customer, shall be charged to and paid by the customer.
3. Customers should make sure that all ordered products, will not be obstructed or confined by any obstacles upon delivery, such as and not limited to (Entrances, staircases, corridors, Door entries, etc.…) Otherwise, extra charges (i.e. reverse shipping, lifting tools & equipment’s) may be paid by the customer, without any liabilities on Verona should such obstacles cause any sort of damage to the product.